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Refund Policy
All payments to
Massaf Web Solutions are non refundable (unless covered by Money
Back Guarantee). This includes any setup fees and monthly fees
regardless of usage. All billing disputes must be reported within 30
days of the time the dispute occurred. Disputed charges to your credit
card issuer, also known as charge backs, in our discretion which
is valid, under the terms and conditions of our SLA, AUP, and TOS,
will result in service interruption, and reconnection fees to restore
the desired service.
We are confident that
you'll be pleased with the Massaf Web Solutions performance and
support, however for your peace of mind we offer a no-quibble Anytime
Money Back Guarantee on all web hosting plans. We take pride in our
business so we'll probably ask you why you are leaving, but you will
get a refund of hosting fees (remainder of the term) within 72 hours
of requesting it.
The refund will exclude
any fees for domain registration, the domain will still belong to you
and you can use it with any hosting company by updating the
nameservers in the client area.
To request a refund of
your account please email
support@massaf.com or open a
Billing Department ticket. The full
value (remainder of the term) of any payment for hosting fees will be
refunded, we make no other charges or deductions.
Notes:
Our money back
guarantee does not apply to purchases of Domain Names, SSL
certificates or Setup fees administration fees once PAID we cannot
cancel them.
Accounts terminated for
abuse (such as Spamming, or other usage against our Acceptable Usage
Policy) shall not be refunded at anytime.
Refund in the event of
Network or Server outage..
In the event that there
is no Web Site Availability, Massaf Web Solutions will credit
the monthly service charge for the Service as calculated below and as
measured 24-hours a day in a calendar month, with the maximum credit
not to exceed the monthly service charge for the affected month: Web
Site Availability Credit 95% to 99.0% = 10%, 90% to 94.9% = 25%,
89.9% or below = 50% In order for you to receive a credit on your
account, you must request such credit within seven (7) business days
after you experienced no Web Site Availability. You must request
credit by sending an electronic mail message to
support@massaf.com. For security, the body of this
message must contain your account number/domain name, the dates and
times of the unavailability of your web site, and such other customer
identification requested by Massaf Web Solutions. Credits will
usually be applied within sixty (30) days of your credit request.
Credit to your account shall be your sole and exclusive remedy in the
event that there is no Web Site Availability.
Credits and Money Back
Guarantee shall not be
provided to you in the event that you have no Web Site Availability
resulting from (i) Scheduled maintenance, (ii) Your behavior or the
performance or failure of your equipment, facilities or applications,
or (iii) Circumstances beyond Massaf Web Solutions's reasonable
control, including, without limitation, acts of any governmental body,
war, insurrection, sabotage, embargo, fire, flood, strike or other
labor disturbance, interruption of or delay in transportation,
unavailability of interruption or delay in telecommunications or third
party services (including DNS propagation), failure of third party
software or hardware or inability to obtain raw materials, supplies,
or power used in or equipment needed for provision of your Web Site.
There might come a time
when you cannot access your website or any other service. This is not
necessarily due to Massaf Web Solutions. Perhaps your ISP is
experiencing technical difficulties, or there might be a routing
problem between your ISP and Massaf Web Solutions, making
communication difficult or impossible. We cannot bear the
responsibility of such problems. Our monitoring agents determine the
uptime of our service, and not any one client's experience. |
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Scripts
Installer - Fantastico
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Website
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With our FREE Site Builder
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